Managed technology operations · Canada
Relay takes responsibility for the systems your business depends on — inherited code, client-owned servers, fully managed infrastructure, perimeter security and production AI — and runs them as one accountable operation.
You stay focused on the business while Relay handles the technology underneath it.
Most businesses don’t have a technology problem. They have an ownership problem. The host blames the developer, the developer blames the network, and nobody owns the outcome. Relay exists so that one team is responsible — for the code, the servers underneath it, and the AI increasingly inside it.
Start wherever you are
Choose the situation that sounds most like yours. Relay can enter at any layer — and take responsibility for as much or as little as you need.
We map the application, infrastructure and dependencies first. Then we stabilize what exists, document the risk, and build a practical path forward — without forcing a rewrite.
Relay can own
One accountable technology partner
Relay closes the gaps that appear when infrastructure, application support, development and AI belong to different vendors.
Run on your servers, ours, or a deliberate hybrid. We operate the environment around the application — not just the invoice for a VM. Helix runs its own colocation facility in Canada, so hosting is something we own, not resell.
Support tickets, diagnosis, code changes, deployment and verification handled as one continuous responsibility. PHP, Node.js, IIS, MySQL, SQL Server — we work in the stack you already have.
We meet critical systems where they are. Stabilize first, reduce operational risk, then modernize only where the return is real.
Phone systems, IVR, call routing and voice AI built on FreeSWITCH and operated by the same team that runs your servers. When the phones matter, they’re not someone else’s problem.
Connect practical AI to the systems and workflows you already use — with intelligent routing, fallback, metering and operational support built in. Powered by HellCat, our own inference platform.
Meet HellCatGuard, our in-house security layer, watches every firewall and web front door we run for you — around the clock, as part of Relay rather than another vendor. It separates real attacks from the internet’s normal background noise and puts a person on what matters. Lookout, its partner, reads the world’s new security advisories around the clock and catches the flaws that affect your software before anyone can use them.
Managed end to end
New or existing, your application comes to Relay and we take the whole stack underneath it: the server, the firewall, the security watch, and an operator that lives beside your software. You keep one contact and one bill. We keep it running.
In production today
They brought an operations platform they already had. We host its server and run its firewall; a local Relay agent works beside the application around the clock; Guard watches the perimeter; Relay tracks every request and every change.
When they need something new, they tell us. It is planned, approved, built and verified through Relay — and they never manage a hosting vendor, a security vendor and a developer separately.
Your Relay portal
Managed doesn’t mean hidden. Your portal shows the same picture our team works from: your servers and services, their backups and replication, what Guard is seeing, and every request from the moment you raise it to the moment it’s verified done.
The operating layer
Relay is run through HelixForge, our internal software-operations control plane. It maps services and dependencies across separate environments, then gives every meaningful change a plan, an approval path, an audit trail and a verified outcome.
Built around responsibility
The fastest action is useless if it leaves you wondering what changed, who approved it, or whether the system actually recovered.
Separate networks remain separate. Relay reaches each environment through narrow, revocable channels — never a flat VPN into everything.
Production actions follow an explicit plan and approval policy, with the full record preserved.
A successful command is not a healthy service. Relay checks the system and the workflows that depend on it.
New automation begins in shadow mode, proving its judgment before it is allowed to act.
Our monitoring, security, logging, deployment and AI routing are built in-house. When something matters, we don’t wait on a vendor.
Security, built in
Guard is the security layer inside Relay. It reads every firewall and web front door we operate, learns what normal looks like for your system, and separates a real attack from the constant scanning every public server sees. It is part of the service — not an extra product to buy, install or tune.
Vulnerability watch, built in
Lookout is the vulnerability watch inside Relay. Every thirty minutes it reads the world’s new security advisories — the flaws attackers are already using, the US National Vulnerability Database and vendor notices — and checks each one against the exact software and versions running on the systems we operate for you. When something is relevant, it becomes a tracked fix with an owner, usually before anyone outside has a chance to use it. Like Guard, it’s part of the service.
AI without the model management
HellCat routes each request to the best available model and machine for the job — balancing quality, speed and cost, with automatic failover and operational oversight from Helix. Local inference hardware for private workloads; cloud models when they earn their place.
Choose a workload
A clean handoff
Servers, applications, vendors, pain points and undocumented dependencies. Messy is normal. Half-finished is normal. “The last guy left” is normal.
Your infrastructure or ours. One system or the whole estate. We make ownership explicit and write it down.
We map, stabilize and support — then improve deliberately, with evidence behind every move and a person you can call.
Straight answers
No. Relay can support systems on your own servers, in your cloud accounts, or in our Canadian facility. Many clients start on their own hardware and move selected workloads later, once the boundary and the benefit are clear.
We move or set up your application on a server we operate, put our firewall and Guard in front of it, and install a local Relay agent beside it. From then on you have one contact: hosting, security, support and new development all come through Relay, and every change is planned, approved and verified.
Yes. Every client gets a Relay portal showing the health of their systems, backups and replication, Guard’s view of the perimeter, and every request and change with who approved it and how it was verified. Planned changes can be approved right from your phone.
No. Guard is part of Relay. When we run your server and firewall, Guard watches them around the clock and we answer for what it finds. New defences run in shadow mode first — recording what they would have done — before they are allowed to act.
It’s the most common starting point we see. Discovery comes first: we map what exists, identify what’s fragile, and stabilize it before proposing any change. We don’t require a rewrite to take responsibility.
Workloads hosted by Helix run in our own colocation facility in Canada, operated by our team. If data residency matters to your industry or your clients, that answer is simple and stays simple.
Putting models to work inside the software your people already use — triage, document handling, voice, drafting — with routing, fallback, metering and quality checks handled by HellCat. Not another chat window beside the real work.
Every production change goes through HelixForge: a written plan, a human approval, narrow scoped access, and post-change verification of the service and what depends on it. New automation runs in shadow mode before it is allowed to act.
Tell us what exists and what hurts. We’ll come back with a clear picture of what Relay would own, what stays with you, and what the first weeks look like.
Start the conversation
You don’t need a perfect requirements document. Tell us what exists, what keeps breaking, or what your team no longer wants to own.